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Jeremy Ellis has over 15 years of experience in technical support roles. Jeremy most recently worked as a Manager, Software Support at Symbotic since January 2022. Prior to that, they were a Technical Support Engineer at Symbotic from May 2017 to February 2022. Before joining Symbotic, Jeremy worked as a Technical Support Engineer at Facilis Technology, Inc from July 2012 to May 2017. Jeremy also worked as a Technical Support Specialist at Boris FX from July 2010 to July 2012, providing support for their effects plugin and video editing software. Jeremy started their career at Avid Technology in November 2006 as a Warranty Support Specialist, where they provided support for pro video and media enterprise customers and managed the Avid Download Center database.

Jeremy Ellis attended Fitchburg State University from 2001 to 2005, where they studied Video Production, Communication and Media Studies. No specific degree was mentioned.