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Carl James is an experienced professional with a strong background in customer service and sales management. Currently serving as an Owner Support Specialist at Sykes Holiday Cottages since June 2018, Carl specializes in owner retention and prevention. Previous roles include Customer Service Manager at The Contact Company Birkenhead, where responsibilities included managing a night shift and overseeing multiple campaigns, and Account Manager at Dee 106.3 Ltd, focused on B2B sales and account management. Carl's career also includes positions at Greenworks Solutions Ltd and Cannon Hygiene, emphasizing sales and account management in the washroom hygiene sector. Early career experience as an Office Manager at Rentokil Initial involved managing a team and various administrative tasks. Education includes 'O' Levels from Carshalton High School Boys.