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Rebecca M. is an experienced professional who has held various managerial roles in the IT service industry. Rebecca has worked for companies such as Swissport, Turner & Townsend, Netcompany, and more, overseeing teams and implementing ITIL processes. Rebecca has managed client accounts, implemented service improvement practices, and has a solid background in service delivery management. Rebecca's expertise lies in incident management, problem management, and major incident processes within IT service desks. Through their roles, Rebecca has consistently focused on providing excellent customer service and driving towards overall customer satisfaction.