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Alexander Edelmann has an extensive background in IT service management and leadership roles, with experience at companies such as Swisscom, itnetX AG, and Syliance IT Services. Their responsibilities have included service reporting, lifecycle management, continual service improvement, capacity management, availability management, operational risks, and organizational restructuring. Alexander has also worked as a product owner, SCRUM master, system engineer, IT manager, and IT consultant across various industries in Austria and Switzerland. Alexander holds a Master of Science degree in IT Management in Healthcare and Life Science.