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Heike Birlenbach is the Chief Commercial Officer and a Member of the Board at Swiss International Air Lines since January 2024. Prior experience includes serving as Senior Vice President for Customer Experience at Lufthansa Group Airlines and holding multiple senior leadership positions within the Lufthansa Group from 2014 to 2023, including SVP Sales and CCO for Lufthansa, as well as various vice presidential roles in sales, services, and cabin crew management. Earlier career experiences at Lufthansa and International Tourist Services provided expertise in account management and sales support. Heike Birlenbach holds a Masters of Management from McGill University.