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Richard Voorburg possesses extensive experience in change management, customer engagement, and operations across various industries. Currently serving as Manager Change at Swiss Sense, Richard is responsible for implementing organization-wide change initiatives. Previously, Richard held roles at Pon Automotive B.V. including Manager Digital Customer Engagement and Manager Customer Care, where oversight of customer interaction channels and B2B & B2C service performance was a focus. Richard's career also spans leadership positions in sales, operations, and project management at notable companies such as KPN Telecom, SNS REAAL, and Orange Telecom. Richard's educational background includes an MBA in Strategic & Marketing Management from Cardiff University and a BBA in Marketing & Automotive Management from Northwood University, complemented by various qualifications in automotive management and trade marketing.