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Andrea Koo Yi Sheen currently serves as Operations & Projects Lead at Swiss Re since October 2022. Prior experience includes a role as Strategic Business Operations Manager at Syarikat Takaful Malaysia Berhad, where responsibilities involved managing strategic business activities in Business Planning, Process Improvement, and Digitisation. Andrea has held several leadership positions at MLC Australia, including Operations Lead for Adviser Services and New Business Administration, where significant technological transitions and team management were achieved. Additionally, experience at National Australia Bank involved ensuring timely customer request handling, recognized with the Unicorn Employee award in 2016. Educational qualifications include a Master's degree in Finance from the University of Melbourne and a Bachelor's degree in Banking and Finance from Monash University.