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Carlos Iacono currently serves as the Chief Experience Officer at Swiss Medical Group since August 2023. Additionally, Iacono has held teaching positions in Customer Experience programs at Coderhouse and RealCX Academy since 2022 and 2020, respectively. Previous roles include Global Customer Experience Manager at Tiendamia and various senior managerial positions at Despegar, where Iacono focused on customer service and experience design. Iacono also held academic leadership roles at Universidad del CEMA and has extensive experience at Frávega, managing customer experience initiatives. Iacono's educational background includes a managerial development degree from Pontificia Universidad Católica Argentina, a postgraduate degree in digital business from Universidad del CEMA, and a degree in marketing from Universidad Kennedy.