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Muhammad Bilal has a diverse range of work experience. Muhammad most recently worked at SwipBox as a Product Owner and previously held the position of Lead - Customer Account Management Team. In these roles, they were responsible for managing top clients, onboarding new customers, and ensuring successful delivery of customer requirements. Before joining SwipBox, Bilal worked at Evamp & Saanga as a Senior Key Account Manager and Key Account Manager. Muhammad handled key accounts for various companies and managed the VAS portfolio, including top-grossing products. Earlier in their career, Bilal served as the Manager of Business Development and Project Manager at E-Source Media, where they led the business development team and managed graphic design and website development projects. Muhammad began their career at the National Bank of Pakistan as a Tax Receivable Executive, where they worked in sales tax and income tax collection and implemented the FBR's tax collection system.

Muhammad Bilal completed their education at Bahria University from 2011 to 2014, where they earned a Master's degree in Business Administration with a specialization in Marketing. Prior to this, they attended the University of the Punjab from 2008 to 2010 and obtained a Bachelor's degree in Business/Commerce, General.

In addition to their formal education, Muhammad Bilal has also acquired several certifications. Muhammad obtained the Red Hat Sales Specialist - IT Optimization certification from Red Hat in November 2019. Muhammad also holds certifications in Adobe Analytics Sales Accredited and Experience Driven E-Commerce from Adobe, although the dates of obtaining these certifications are not provided.