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Penny S. has extensive experience in customer operations, sales, marketing, and strategic project management. Penny held the role of Customer Experience Director at Swift Group Limited since 2017. Prior to that, they worked for B. Braun Group for 17 years, where they served as Head of Customer Operations and Sales & Marketing Manager. In this role, they led large cross-functional teams, managed strategic projects, and achieved significant profit growth. Before joining B. Braun Group, they worked at Smith & Nephew for 13 years, where they held various management positions in international supply chain management, sales, service management, and strategic project management.

Penny S. completed their education from 2004 to 2007 at the University of Leicester, where they obtained a Master of Science (MSc) degree in Customer Management. In addition to their formal education, they have also obtained certifications in Customer Experience and Process Transformation from BP Group (December 2016) and The Disney Approach to Quality Service from the Disney Institute (specific month and year not provided).