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Andrea Kienzler is an experienced professional in customer service and operations management with a career spanning over two decades. Currently serving as the Head of Customer Service DACH at SWAROVSKI since September 2018, Andrea has previously held key leadership roles, including Head of Customer Service Germany at Avon and Director of Customer Service EMEA at Stokke AS. Notable expertise includes the development and implementation of customer service improvements, process optimization projects, and integration of technologies across multiple organizations. Andrea's career also includes roles at Deckers Germany GmbH, Richemont, Yves Rocher AG, Unilever, and Gallup Organization, where significant contributions to service quality, logistics, project management, and team leadership were made.