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Alex Martin is a seasoned professional in customer support and team management, currently serving as Customer Support Manager for the EMEA region at Swapcard since September 2024. Prior experience includes leadership roles at TravelPerk, where Alex held positions as Payments & Refunds Team Leader and Customer Care Team Lead from July 2022 to September 2024, and a tenure at Accenture from May 2017 to July 2021, culminating as Team Lead and Trainer. Responsibilities at Accenture involved managing a team of 15 employees, exceeding performance targets, and developing training programs aligned with both company and client needs. Educational achievements include a Higher National Diploma in Leadership and Management from Dorset College Dublin in late 2023 and a Higher National Diploma in Hospitality Administration/Management from Kendal College in 2013.