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Marie Stéphanie R. currently serves as a Customer Service Representative at SWAN Mauritius, focusing on business retention and renewal for corporate clients since August 2023. Prior experience includes working as a Customer Advocate at EXOTIC GROUP from March 2019 to August 2023 and as a Team Leader & Moderator at SEDECO from May 2011 to January 2019, where responsibilities involved back-office customer support and managing a team of 30 individuals. Marie Stéphanie R. possesses familiarity with ISO terms and is pursuing further education at the Digital Marketing Institute since April 2022, alongside studies at the University of Mauritius.