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Mark Shilaff is an accomplished professional with extensive experience in customer service and operations. Currently serving as a Senior CX Trainer at Concentrix since October 2021, Mark also holds the position of Director of Customer Service at Errand INC and has been involved in operations at Swagelok Northern California since May 2018. Mark's academic background includes a Master's Degree in Educational Technology from the University of San Francisco, an M.B.A. in Business Administration from Notre Dame de Namur University, and a Bachelor's Degree in Business Administration from the University of San Francisco, complemented by a Certificate of Marketing from San Francisco State University.