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Kirsten Lee is an experienced customer support technician currently employed at SecureWatch 24 since June 2021. Previously, Kirsten worked as a Help Desk Engineer at Vexcel Corporation from January 2018 to June 2021, where responsibilities included troubleshooting and resolving technical issues, documenting support tickets, and providing assistance with various devices and software. Earlier experience at SUNY New Paltz involved roles as an Academic Help Desk Office Assistant, Library Tech Support, and Teaching Assistant, focusing on front office operations, end-user support, and academic assistance. Kirsten holds a Bachelor of Science in International Business from SUNY New Paltz and an Advanced Regents Diploma from St. Joseph Hill Academy.