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Gaylene comes to SVA Software, Inc. as a Senior Technical Solutions Consultant supporting the Mainframe products zWorkload Reporter, zGuard and zMaint. Gaylene brings over 25 years of comprehensive System Programming support for IBM Mainframe environments to the zOptimizations team. Her experience as a Senior Systems Programmer gives her in-depth expertise in z/OS, CICS Transaction Server, and multiple ISV products. She will engage with both business partners and customers to assess and conduct extensive performance tuning and cost savings initiatives. Prior to SVA Software, Inc. Gaylene worked in the Not for profit, Telecommunications and Software Service industries. She has a Master of Arts from the University of Oklahoma.