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Scott E. Cohen, MBA, serves as Associate Vice President of Global Delivery & Client Partner at Sutherland, where responsibilities include managing the overall P&L for a major social media platform, leading contract negotiations, and driving service delivery strategies that exceeded revenue expectations. Prior experience includes roles at Sprint, where Scott directed contact center operations and contributed to significant improvements in customer satisfaction and operational efficiencies. Scott has a Master of Business Administration from the Jack Welch Management Institute and a Bachelor's degree in Business Management from the University of Phoenix.