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Desikan Narayanan is an accomplished professional with extensive experience in client and customer success within the technology service sector. Currently serving as Director of Client and Customer Success at Sutherland Global Services since August 2004, Desikan leads the global Customer Success Management community and oversees the Customer Success Platforms. Prior roles at Sutherland include Director of Technology Enabled Services and Platform Solutions, where contributions played a significant role in establishing new business lines and managing critical transitions for high-profile clients. With a foundation in technical support, Desikan has held various leadership positions, including Team Manager for Microsoft Windows Research & Consult Team and Master Trainer for Microsoft products. Desikan began the career at Convergys, providing technical support for Microsoft Windows XP. Educational credentials include a Bachelor of Engineering in Computer Science from the University of Madras.