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J. Andrew Toole currently serves as Vice President of Global Customer Support at SUSE, a position held since September 2022. Previously, J. Andrew Toole was the Head of Global Customer Support at Tradeshift from October 2020 to September 2022 and Vice President of Global Customer Services at Alfresco from October 2018 to October 2020. J. Andrew Toole has extensive experience in customer support leadership, having been the Vice President of Customer Services at SAP Ariba, overseeing global support for cloud solutions from February 2000 to August 2017, along with various roles in operations and customer support at Agilent Technologies and HP. J. Andrew Toole holds a Bachelor's degree in Industrial Management from the Georgia Institute of Technology.