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Pamela Shortt has extensive work experience in the telecommunications industry. Pamela started working at Windstream in 2006 and held various roles throughout their career there. Pamela worked as a Senior Engineering Program Manager at Surf Internet starting in 2023. At Windstream, they served as a Staff Manager in Enterprise Operations Support, where they led a team and provided constant support and training to ensure team success. Pamela also worked as a Senior Consultant in Digital Customer Experience, collaborating with cross-functional departments to improve customer support tools and processes. In their role as a Staff Manager in Products Operations, Pamela collaborated with various teams to develop network and communications solutions and support monthly product releases. Pamela also led a team in Wholesale Customer Operations as a Staff Manager, developing processes and training materials to improve efficiency. In their earlier roles, they worked as a Senior Consultant in Business Procedures and Product Engineering, focusing on process improvement, data analysis, and cross-functional collaboration. Overall, Pamela Shortt has a strong background in program management, team leadership, process improvement, and customer experience.

Pamela Shortt received their Bachelor of Business Administration degree in Business Administration and Management, General from Sam Houston State University. Pamela attended the university from 2014 to 2019. In addition to their degree, they obtained several certifications. In 2015, they completed the "Process Leadership - Implementing Innovation" certification from FCB Partners. In 2014, they achieved the "Process Mastery" certification from the same institution. Pamela also obtained a "General Business" certification from Lone Star College in 2014. Lastly, they hold a "Six Sigma - Greenbelt" certification from Value-Train, although the specific date of completion is unknown.