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Richard Mongrain has extensive experience in telecommunications, currently serving as Gestion télécom at Sûreté du Québec since September 1999. Prior to this role, Richard worked as a consultant and trainer specializing in Microsoft Certified Systems Engineer (MCSE) at Groupe ABI from September 1998 to September 1999. Richard's educational background includes certifications in Azure, Cisco, and MCSE, highlighting a strong foundation in network and systems management.