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Emma Nicklin is a seasoned professional with extensive experience in commercial leadership and service transformation across various sectors. Currently serving as Group Commercial Director at Sureserve Group since February 2024, Emma previously held the position of Head of Commercial Delivery at Orbit Group. Emma’s contributions to bdht ltd. as a Non-Executive Board Member emphasized corporate governance and risk, while an interim role at Chesterfield Borough Council involved overseeing transformational changes in housing services. Prior experience at Ricoh UK includes roles as European Director of Change and Regional Client Services Lead, focusing on service improvement and customer strategy. Emma also held the position of Head of Commercial Operations at Capita and Head of Service Delivery at Xerox. Educational qualifications include a BA (Hons.) in Business Studies from the University of Northampton.