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Kristen Harvey is an experienced professional currently serving as the Head of Product and Customer Success at SurePact, a cloud-based software platform that assists Australian governments and funding bodies in managing grant programs. With a strong background in business operations, Kristen previously held key positions at the Australian Industry Trade College, including Deputy Head of Business Operations and Business Systems and Solutions Manager, where leadership was demonstrated across IT and portfolio management. Kristen's earlier role as Business Support Manager at Golder involved enhancing service delivery in Queensland, while initial exposure to the industry was gained through work experience with V8 Supercars Australia. Kristen holds an MBA from Queensland University of Technology and a Bachelor of Business in Sports and Event Management from James Cook University.