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Selene Goth, MSSCM, currently serves as an Implementation Manager II at Surefire Local since September 2021, bringing extensive experience in technical support and customer service across various industries. Previously, Selene held positions at Dropbox as a Provisioning Specialist for the Americas and CX Escalation Manager & Tier 3 Account Security, where responsibilities included managing escalation cases and coordinating responses to customer concerns. Selene's background also includes roles at pi-top, Sensitech, and other companies, focusing on technical support, customer training, and process improvement. Selene possesses a Master of Science in Integrated Supply Chain Management from the University of Wisconsin-Platteville and a Bachelor's degree in Business Administration with a major in International Business from Universidad Autonoma de Nuevo Leon.