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Elizabeth Omondi has over 10 years of work experience in customer service and operations roles. Elizabeth began their professional career in 2009 as a Front Office Manager at Walke Selman East Africa. In 2013, they took on the role of Customer Service Representative at Deacons Kenya Ltd, where they were responsible for greeting customers, escorting them to racks and counters, and providing information on products. In 2014, they became an Operations Officer at The HRAgency Limited, where they managed recruitment email inboxes. In 2017, Elizabeth took on the role of BPO Agent at Samasource. In 2021, they became a Customer Engagement Executive at Greenlight Planet, and in 2022, they began working as a Customer Experience Executive at SureChill, where they identified opportunities to enhance internal processes and co-ordinate the activities of the Customer Service team.

Elizabeth Omondi's education history includes attending New Light Junior Academy from 1996 to 2004, Pangani Girls School from 2005 to 2008, and the University of Nairobi from 2009 to present, where they are currently pursuing a Bachelor's Degree in Actuarial Science. Elizabeth has also obtained three certifications from LinkedIn in Customer Service Leadership, Customer Experience Leadership, and Managing a Customer Service Team in October and November of 2022.