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Nicole Intravia Brown is a seasoned professional with extensive experience in customer care and workforce management. At SupplyHouse.com, since November 2017, Nicole has held various leadership positions, currently serving as Senior Manager for Workforce Management and Customer Care, where responsibilities include establishing processes for Customer Reward Programs and enhancing executive account spending. Previous roles at SupplyHouse.com include managing a VIP customer service program and overseeing a Customer Care team, focusing on performance measurement and data analysis. Earlier in Nicole's career, experience was gained at News Corp as a Senior Leadership Coordinator and at iCrossing as an Executive Office Manager, showcasing strong organizational and administrative skills. Nicole holds a Bachelor of Arts in English Language and Literature from Ithaca College.