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Laurence Berriot is an experienced professional with a strong background in customer care and quality management within the tourism sector. Currently serving as Teamlead Customer Care at Sunweb Group since February 2018, Laurence oversees a team of 17, focusing on the establishment and monitoring of both individual and collective performance objectives. Previously held roles include Office Manager, where responsibilities encompassed administrative support and management of office operations in France, and Customer Care Specialist, handling inbound calls related to sales and customer inquiries. Laurence's prior experience includes a tenure at BGE PaRIF, providing personalized training for entrepreneurs, and extensive work at Ligue de l'enseignement - Centre confédéral as the Quality Manager, ensuring the continuous improvement of products and services. Laurence’s educational background includes studies at Cité scolaire Hector Berlioz.