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Caitlyn Tan Huey Yon is a seasoned professional with extensive experience in business operations and customer service management. Currently serving as the Business Office Manager at Sunway Medical Centre since November 2022, Caitlyn leads the development and integration of Business Office operations for the Accident & Emergency and Admissions departments. Previous roles include Consumer Care Team Leader at Electrolux Group and Assistant Customer Service Manager at Sunfert International Fertility Centre, where Caitlyn oversaw customer service teams and ensured high standards of service delivery. Caitlyn's career also includes positions in product management and marketing, with significant contributions at the Malaysia Healthcare Travel Council and Singapore Tourism Board. A graduate of the University of Technology Sydney with a Bachelor of Business in Marketing, Caitlyn's expertise enhances operational efficiency and customer satisfaction across various sectors.