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Shannon Lancaster is an experienced operations manager currently at Sunwater since May 2020. Prior to this role, Shannon Lancaster held various positions at Goulburn-Murray Water from 1999 to 2018, culminating in the role of Head of Customer Relations, where responsibilities included developing customer service strategies and recommending improvements for service outcomes. Previous positions at Goulburn-Murray Water included Manager Diversions South-West, Area Services Coordinator (Construction & Maintenance), Maintenance Planner, Water Delivery Planner / Team Leader, and Water Delivery Services Officer, each contributing to expertise in customer relations, resource management, operational performance, and maintenance planning within the water services sector.