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Baani is an accomplished Operations Manager at SunTec India with nearly a decade of experience in the ITES industry, specializing in service delivery optimization. Baani’s expertise encompasses managing daily operations, driving process improvements, and leading cross-functional teams to meet strategic objectives. Previous roles include Manager Payroll with responsibilities in employee engagement, grievance handling, performance management, HR analytics, and overseeing the onboarding process. Baani’s career also includes positions at Service Providers, Uday India Magazine, and G.D. Builders Limited, demonstrating a solid foundation in payroll management and office administration. Baani holds a Bachelor of Commerce from Delhi University and an MBA in Finance from the National Institute of Management, complemented by a diploma in Professional Diploma in Web & Software Engineering.