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Silvia Bukvic is an experienced professional in retention operations, currently serving as the Head of Retention Operations at Sunrise Communications AG since 2012. Bukvic has led the merged retention teams of Sunrise and UPC, focusing on team setup, management, and process optimization to enhance operational efficiency. Noteworthy achievements include a seven-fold growth in net saved revenue within three years and significant improvements in sales conversion and employee satisfaction. Prior roles include Team Leader, Supervisor, and Customer Service Representative at Sunrise, with earlier experience at Call Expert, Custom Tattoo, 4Class, Swiss Calls AG, and Citydisc AG, showcasing a diverse background in customer service, sales, and business management.