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Michelle Smith began their work experience in 2010 as a School Age Child Care Site Director at the Hamilton County Department of Education. In 2021, they transitioned to become a Medicare Sales Agent at ASSURANCE IQ, where they worked until 2022. Michelle then joined Health IQ as a Medicare Relationship Manager from May 2022 to December 2022. Currently, they are working as a Client Advocate at SunFire since January 2023.

Michelle Smith attended Ooltewah High School from 2004 to 2008, where they did not obtain a degree or specify a field of study. Michelle then went on to attend Chattanooga State Community College from 2008 to 2009, focusing on nursing but did not earn a degree.