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Jim Thompson is a seasoned professional in customer service management with extensive experience across various industries. Currently serving as Customer Service Manager in the Reservations Department at Sun Country Airlines since April 2023, Jim previously held the position of Senior Manager of Customer Happiness at Wayfair from September 2016 to March 2023. Prior roles include Customer Service Supervisor at Verizon Wireless, Insurance Agent at State Farm®, and Finance and Insurance Manager at Quirk Auto Group of Maine. Jim Thompson holds an Associate of Arts degree in Business and Personal/Financial Services Marketing Operations from the University of Phoenix, earned between April 2008 and March 2010.