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Miguel Roa is a skilled IT professional with a Bachelor's degree in Computer Engineering from Instituto Tecnologico de Mexicali. Currently serving as a Service Desk Analyst at Sun Community Federal Credit Union since August 2023, Miguel has previously held positions as Implementation Manager and Tier 1 Support Specialist at AWM Smart Shelf from August 2018 to March 2023. Miguel also has experience in customer service as a Customer Service Representative at Teleperformance, USA from August 2017 to July 2018, as well as in web design and technical support from earlier roles at IMDECUF and Instituto Tecnologico de Mexicali.