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Gvantsa Makatsaria is an experienced professional in customer experience management and risk assessment, currently serving as a Customer Success Manager at Sumsub since November 2024. Prior to this role, Gvantsa worked at adjarabet.com | aPeople as a CX Manager, where responsibilities included developing customer experience strategies and enhancing customer satisfaction through collaboration with cross-functional teams, as well as managing user journeys. Gvantsa's prior positions include leadership roles in risk assessment and monitoring at Adjarabet.com and Georgian Card JSC. Gvantsa's career began with AIESEC, progressing from Local Committee Vice President to National Director of PR & Partnership Development and National Director of the Out-going Global Volunteer program. Gvantsa holds a bachelor's degree in law from Ilia State University, completed in 2017.