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Rachel Williams started their career in 2009 at Sonoco-Trident as an Account Administrator during their placement year. Rachel later moved on to Summit - Changemakers in Online Retail, where they progressed from a Client Manager to a Senior Client Manager, and finally a Client Director. In their roles, they demonstrated strong leadership in client strategy, managing client relationships, overseeing project outcomes, and coordinating various digital marketing channels and teams for international retailers. Rachel also led workshops, conducted research, and ensured teams met client KPIs profitably.

Rachel Williams obtained a Bachelor's degree in Marketing and Economics (with Professional Experience) from the University of Hull in 2011.