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Terri Fortunato is an experienced telecommunications professional currently serving as a Voice Engineer at Summit Broadband since November 2018, specializing in UCaaS, Metaswitch, and provisioning Poly and Yealink phones, as well as supporting T1 to SIP trunk conversions. Previously, Terri worked at Walt Disney World as a Vacation Planner in 2018 and held various engineering roles at CenturyLink from 2001 to 2016, where responsibilities included monitoring circuits, troubleshooting Nortel and SONUS switch networks, and resolving QoS issues. Earlier experience includes positions at Level 3 Communications and Nextlink Communications, focusing on circuit testing and service translations. Terri completed education at Florida Technical College in 2018.