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Peggy Spooner is a seasoned professional with extensive experience in customer service and management. Currently serving as the Senior Manager of the Contact Center at Summit Broadband since May 2014, Peggy has excelled in developing management teams and enhancing customer experiences through various initiatives, including launching a new chat program and improving IVR systems. Previous roles include Customer Experience Manager at Summit Broadband, Customer Success Manager at ActivEngage, Inc., and Team Manager for Sales Recovery at Sears Home Services. Peggy has a solid foundation in customer care management, having held leadership positions at Cleartel Communications and Charter Communications, as well as progressing through various roles at Amnex Inc. Peggy holds a Bachelor of Science degree in Journalism from St. John's University.