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Judith Martinez is a seasoned professional with extensive experience in technical support and customer service within the telecommunications industry. Currently serving as a Senior Commercial Support Technician at Summit Broadband since July 2015, Judith's responsibilities include monitoring commercial customer networks, investigating service alarms, and providing training for junior technicians. Prior roles at Windstream Communications, NuVox, and Florida Digital Network involved troubleshooting network issues, managing customer inquiries, and enhancing consumer satisfaction. Judith holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Polytechnic University of Puerto Rico, completed in 2015.