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Crystal Wilder has extensive experience in technical support roles, primarily assisting customers with cable, internet, and home phone services across various companies, including Summit Broadband and Comcast. As a Network Operations Center Technician at Summit Broadband, Crystal has been instrumental in providing technical support, coordinating field technicians, and managing customer appointments since January 2015. Previous roles include Technical Support Analyst positions at TEKsystems, teleNetwork, Convergys, and Comcast, where Crystal demonstrated proficiency in troubleshooting and customer service, along with a strong background in Network and System Administration education, holding both a Bachelor's degree from Strayer University and an Associate degree from Florida Technical College.