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Gopa Kumar is an experienced professional in service delivery management with a robust background in transitioning processes within the banking and service industries. Currently serving as a Service Delivery Lead at Suma Soft Pvt Ltd since October 2018, Gopa has previously held the position of Head of Service Delivery at Teleperformance and Senior Manager - Transitions at GENPACT LLC. At GENPACT, responsibilities included managing end-to-end transitions, process documentation for various sectors, and leading teams in customer service for a major European bank. Gopa's career began in roles such as Management Trainee and Process Developer, successfully transitioning critical customer service processes and consolidating operations for efficiency.