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Jake Denton-Kubo is a skilled IT professional with extensive experience in retail systems administration and user support. Currently serving as a Retail Systems Administrator and previously as a Service Desk Specialist at Sullivan Family of Companies, Jake provides L1 support to both store and corporate users while managing IT hardware repairs and field technician duties. Prior experience at City Mill Co., Ltd. as an Information Technology Analyst and Desktop Support/POS Specialist highlights capabilities in supporting POS, back office devices, and enhancing IT infrastructure. Additionally, Jake's background includes a Bachelor of Arts in Information and Computer Sciences and a Certificate in German Language and Literature from the University of Hawaii at Manoa, as well as prior roles including cashier and distribution assistant.