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Mariano Borace is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Gerente Contact Center at Suizo Argentina SA since September 2011, Mariano has led initiatives in customer experience development, digital transformation projects, and negotiated campaigns with suppliers. Previous roles include Responsable de Operaciones y Call Center at Ministerio de Desarrollo Social de la Nacion, Independent Consultant specializing in customer service training, and Auditor Interno de Servicios al Cliente at Credencial Argentina S.A. Mariano's career also spans positions at IBM Argentina, Cruz del Sur, Providian Financial, and MASTERCARD - ARGENCARD SA, focusing on customer support and call center management. Mariano holds a Diplomatura en Transformación Digital from Universidad CAECE, a degree in Gerenciamiento de Equipos Comerciales from Universidad Torcuato Di Tella, and a Licenciatura en Relaciones Públicas from Universidad Kennedy.