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Todd Eby is the CAP Co-Director at the University of San Francisco School of Management, focusing on customer success and insights. Todd is also the Founder & CEO of SuccessHACKER and Antwoord42, where Todd provides consulting and recruiting services for B2B software companies. Additionally, Todd is an Advisor at Trakio, helping SaaS companies with customer success management analytics. With a background in Contact Center Consulting and Solution Selling, Todd has a strong track record of building and leading successful teams in the Customer Success field.