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Kim D. is a seasoned operations management professional with extensive experience in educational content development and team leadership. Currently serving as Sr. Manager Operations at Study.com since March 2023, Kim leads a scrum team as Product Owner, facilitating communication between stakeholders and team members while recruiting and training subject matter experts. Previously, Kim worked at SYKES as Sr. Manager of Training and Content Management, managing a team focused on technical writing and service delivery. Kim also held various roles at Teleperformance from 2006 to 2017, including Training Manager, Trainer, and Operations Supervisor, where responsibilities encompassed training logistics, employee performance coaching, and frontline agent management. Kim holds a Bachelor of Business Administration in Finance and Financial Management Services from Far Eastern University.