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Sheraka Kelley is a seasoned professional in customer experience strategy and operations, currently serving as the Senior Director of Global CE Strategy and Design at StubHub since February 2019. Prior to this role, Sheraka Kelley spent over 16 years at eBay, ascending through various leadership positions, including Sr. Director of Global Trust Programs and Operations, where responsibilities included enhancing customer trust and overseeing key global initiatives like the Money Back Guarantee program. Additional roles at eBay involved leading teams focused on improving buyer experiences and managing relationships with top seller accounts. Sheraka Kelley holds a Bachelor of Science in Communications from the University of Utah.