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Vikram Kumar is a seasoned professional with extensive experience in service management and support roles. Currently serving as a Senior Services Manager at Bounce since January 2017, Vikram has contributed significantly to the organization's service strategies. Additionally, Vikram has been a Support Manager at Xora Software Systems since May 2006, where responsibilities include overseeing support operations for a global leader in mobile enterprise applications that enhance productivity and service for field employees. Vikram holds a Bachelor of Arts degree.