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Roy Richmond is an experienced IT professional with a diverse background in technical support and engineering roles. Currently serving as the IT Helpdesk Support Lead at StrategIQ Commerce since September 2014, Roy has previously held positions including Data Center Engineer at Direct Edge and Network/Systems Administrator at Speed Trading Group LLC. Additional experience includes serving as CIP Compliance & EMS Systems Engineer at Northern Indiana Public Service Company and Quality Assurance Engineer at Cimcor, Inc. Roy's earlier roles encompass positions in operations and field tech support, showcasing a strong foundation in customer service and technical expertise. Roy holds a Bachelor's of Science degree in Information Systems and Information Technology Networking from Purdue University Northwest.