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Thomas Desmond has a diverse work experience spanning several industries and roles. Currently, they are employed as a Contact Center Program Director at Strategic Data Systems, where they lead and optimizes contact centers for US Navy HR. Previously, they served as the Director of Customer Service at MAXIMUS, overseeing operations for Mass Health BPO. Prior to that, they were the Provider Service Call Center Manager at Tufts Health Plan, where they successfully implemented operational improvements. Thomas also held various positions at Starwood Vacation Ownership, HSBC, and JPMorgan Chase, demonstrating their extensive leadership and management skills in different organizations.

Thomas Desmond attended Stonehill College from 1975 to 1979, where they obtained a Bachelor of Science in Business Administration with a focus on Accounting. Prior to attending Stonehill College, they completed their high school education at Milton High. After their undergraduate studies, they returned to Stonehill College to pursue a Bachelor of Applied Science in Accounting, though the specific years are not provided.