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Krishneel Prasad is an experienced Information Technology professional currently serving as the Information Technology Service Desk Manager at Stratco Australia since January 2023. Prior roles include ITSM Consultant & Capacity Manager at ASG Group and Technical Support Specialist at Naval Group Australia. Earlier experience encompasses positions such as Associate System Engineer at DXC Technology and IT Support Specialist at SA Health, focusing on site-based support and technology infrastructure. Krishneel holds an ITIL® Foundation Certificate in IT Service Management from PeopleCert, along with various IT certifications including Microsoft SCCM and Microsoft Certified Systems Administrator. Educational background includes a Certificate III in Information Technology from TAFE SA and a Secondary School Certificate from Tyndale Christian School.